The term ‘Emerald Hotel’ or 'us' or 'we' refers to the owner of the website whose registered office is 13 Gladstone Road, Gisborne, New Zealand. The term 'you' refers to the user or viewer of our website.
At the end of the booking proceedure you will be taken to a secure payment page. Your credit card will not be charged we only authorise it for $1. This allows us to then hold your credit card details on a secure server (Our payment service provider is DPS) which we will charge in the event the booking is cancelled out side of the cancellation terms.
Bond / Damage Deposit
“I’D and credit card will be sited at time of check-in .In case of no credit card, $150.00 cash bond will be taken which will be reimbursed at time of check-out after room inspection.
We require notification of a minimum of 48 hours in advance of the booking, that the booking is to be cancelled. Failure to do so will require full payment on the booking to be made.
Emerald Hotel is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Emerald Hotel may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 21st January 2015.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways: